Description
The ISO/IEC 20000 standard defines the processes required for the provision of IT services, both inside organizations and for external customers. Certification, which can be requested by organizations of all types and sizes, attests the excellence of an integrated management system which combines process efficiency and effectiveness, profit and customer satisfaction with the high quality of the products and/or services offered.
An effective IT service management system provides the key components for planning implementing, monitoring and improving Service Delivery, Relationship, Resolution, Control, Design and Transition processes. During all these phases, the customer – supplier relationship is governed by a Service Catalogue describing the various service levels, or an SLA (Service Level Agreement).
Main Benefits
- Define the requirements for designing, developing and issuing services that can satisfy customer expectations
- Guarantee that the persons, processes and technologies constantly interact and are co-ordinated on established objectives
- Add value to investments and consolidate corporate image
- Assure service efficiency / effectiveness and its correspondence to legal and contractual requirements.
Why TASNEEF-RINA Business Assurance?
TASNEEF-RINA Business Assurance is an International Certification Body based in the UAE. We work to guarantee excellence to public and private companies, to assure the best performance of their organizations, products, people, facilities and supply chains through Certification and Training services.
Service Steps
- The phases of the certification process are:
- Compilation and dispatch of the questionnaire
- Dispatch of the offer by TASNEEF-RINA Business Assurance?
- Acceptance of the offer, stipulation of the contract and examination of the certification regulations
- Optional pre-audit: preliminary audit for verifying the state of application of the standard
- Stage 1 audit, documents review
- Stage 2 on-site audit
- Approval and issue of certificate.
